Privacy Policy

1. Introduction

CyberPlus (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website and related services.
This policy complies with the UK GDPR, EU GDPR, and the German Federal Data Protection Act (BDSG).
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2. Data Controllers

Your personal data is jointly controlled by the following CyberPlus group entities:

CyberPlus Limited
Company Number: 09365996
Registered Office: The Shrubbery, 14 Church Street, Whitchurch, Hampshire, England, RG28 7AB United Kingdom
Email: general.enquiries@cyberplus.co.uk
Phone: +44 (0)20 4572 6250

Cyberplus Focai UG (haftungsbeschränkt)
Commercial Register: HRB 194916 Hamburg
Registered Address: Barmbeker Strasse 33, 22303 Hamburg Germany
Email: general.enquiries@cyberplus.de
Phone: +49 (0)40 1829 5058
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3. Information We Collect

3.1 Information You Provide

When you contact us, you may provide:
• Name
• Email address
• Phone number (optional)
• Company name (optional)
• Message content
• Any additional information you choose to include
Legal basis: Consent (Art. 6(1)(a) GDPR) and our legitimate interest in responding to inquiries (Art. 6(1)(f) GDPR).

3.2 Information Collected Automatically

When you visit our website, we may collect:
• IP address
• Browser type and version
• Operating system
• Referral source
• Pages viewed and visit duration
• Device information
Legal basis: Legitimate interest in ensuring website functionality, security, and performance (Art. 6(1)(f) GDPR).

3.3 Cookies and Tracking

We use essential cookies for site functionality and analytics cookies to understand website usage. Details are provided in Section 8.

3.4 Mandatory or Voluntary Nature of Providing Data

Providing your personal data (such as name, email, or message content) when contacting us is entirely voluntary. However, if you do not provide the requested information (e.g., a valid email address), we may not be able to respond to your inquiry or provide the requested services. There is no statutory or contractual obligation to provide this data.
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4. How We Use Your Information

We process your data to:
• Respond to inquiries
• Maintain and improve website performance
• Ensure security and prevent misuse
• Comply with legal obligations
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5. Data Sharing and Disclosure

We do not sell or rent personal data.
We may share information with trusted service providers who process data on our behalf. These providers support essential operational functions such as:

5.1 Service Providers (Categories Only)

Secure Hosting Provider. Used to operate and maintain our website infrastructure within the European Union.

Analytics Provider. Used to understand website usage patterns and improve performance. Analytics data is anonymized where possible and may involve international transfers with appropriate safeguards.

Business Email and Communication Provider. Used to manage and deliver email communications securely.

All service providers are contractually bound to process personal data only in accordance with our instructions and in compliance with applicable data protection laws.

5.2 Legal Requirements

We may disclose information if required by law or in response to lawful requests from public authorities.
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6. International Data Transfers

Where data is transferred outside the UK/EU (e.g., Google services), we rely on:
• Adequacy decisions
• Standard Contractual Clauses (SCCs)
• EU–US Data Privacy Framework certification
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